What is my Org Code?
The Administrator of your organization’s MobileServe account can provide you with your org code.
How do I reset my password?
If you’ve forgotten your password:
From the login page, select “Forgot your password?”
- Enter the email address you used to create your account, and you’ll receive a message with instructions to finish the reset process.
Note: If you do not receive an email, chat with us or email us, and we will manually reset your password for you.
If you can log in but want to change your password:
Go to your Settings and select Change Password.
Why do I have multiple accounts?
You may have multiple accounts if you’ve used more than one email address to log in to your account or if you used Facebook. If you’d like to merge them, email or chat with us and provide the following information:
- The email address associated with the account you want to keep (in your Account Settings)
- Whether you want to merge any hours from the account being deleted
Can I belong to more than one organization?
Yes! You can enter an organization code when creating your account, and you can add or remove organizations at any time in your Settings.
When you belong to multiple organizations and create a log, you can select the organization you want to associate that log with. You can choose multiple organizations, and you can also not check any of them. If you don’t select an organization,, you will receive an alert asking if you’re sure you don’t want to report the time to an organization. Select Continue to move forward.
How do I add a photo after submitting a log?
You can add a photo by editing the log, adding the photo, and submitting the changes.
How do I know if I'm an Administrator of my organization?
If you’re an administrator, you’ll see “Dashboard” as an option in your personal profile menu.
What if I'm not an Administrator but should be?
Contact one of the current Administrators, and they can make you an Admin. If you don't know who's an Administrator, chat with us or email us.
Who can search for and find me in the MobileServe Find Friends tool?
Your visibility depends on your privacy settings. To view and change your settings:
- Go to your Settings page.
- Under privacy, you can choose from public, private, or friends only.
Who has access to my information?
Administrators of your MobileServe account have access to your service logs.
Who do I contact with questions?
Email us or use our chat messenger by logging into your account.